Warranty Replacement

Replacement Product & Warranty Policy

At Lunaliame, we want every customer to shop with confidence. Our goal is to provide reliable kitchen products and helpful support if something goes wrong with your order.

1. Replacement Product Policy

If you are eligible for a replacement, Lunaliame will provide a replacement product that is the same as the original item whenever possible.

If the exact product is not available, we may offer one of the following options:

  • A similar product of equal value

  • A suitable alternative agreed with the customer

  • A repair, where appropriate

  • A refund, if a replacement or repair is not available within a reasonable time

Replacement products are covered by the same customer support and warranty standards as the original product.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us review your request, please include:

  • Your order number

  • Your full name

  • The email address used at checkout

  • Clear photos of the item

  • Clear photos of the packaging

  • A short explanation of the issue

After reviewing your request, our support team may offer a replacement, refund, repair, or another suitable solution depending on the situation.

3. Warranty Coverage

Lunaliame provides a Three-Year Warranty on products purchased from our store.

This warranty applies to eligible manufacturing defects and product faults that occur under normal household use.

The warranty does not cover:

  • Normal wear and tear

  • Accidental damage

  • Misuse or improper handling

  • Damage caused by incorrect cleaning

  • Damage caused by failure to follow care instructions

  • Cosmetic changes caused by regular use

  • Damage caused by commercial or heavy-duty use unless stated otherwise

4. Product Use and Care

Our kitchen products are designed for everyday household use. To keep your products in good condition, please follow any care instructions provided with the item or listed on the product page.

Using the product incorrectly, exposing it to unsuitable conditions, or cleaning it with harsh materials may affect warranty eligibility.

5. Warranty Claims

To submit a warranty claim, please contact our customer support team with your order details and photos of the issue.

Our team will review your claim and may request additional information before providing a solution.

Depending on the situation, we may offer:

  • A replacement product

  • A repair solution

  • A refund

  • Store credit

  • Another fair resolution

6. Customer Support

Our customer support team is available to help with product questions, order issues, warranty claims, replacement requests, and general support.

For faster assistance, please include your order number and the email address used at checkout.

7. Contact Information

For warranty claims, replacement requests, damaged items, incorrect products, or customer support, please contact us:

Store Name: Lunaliame
Address: 109 High St, Northcote VIC 3070, Australia
Phone: [Add your phone number here]
Email: contact@lunaliame.com

Thank you for shopping with Lunaliame.