Terms of service

This website is operated by Lunaliame. Throughout this website, the terms “we,” “us,” and “our” refer to Lunaliame. By visiting our website, browsing our pages, placing an order, or using any part of our online store, you agree to follow the Terms of Service listed below.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase from our store.

1. Online Store Terms

By using this website, you confirm that you are legally allowed to make purchases in your country, state, or region of residence. You agree not to use our products, website, or services for any illegal, harmful, or unauthorized purpose.

You may not attempt to damage, interrupt, misuse, copy, exploit, or interfere with our website, store, products, checkout system, or customer service channels.

2. General Conditions

We reserve the right to refuse service, cancel orders, limit purchases, or restrict access to our website when necessary, including in cases of suspected fraud, abuse, incorrect information, policy violations, or unauthorized activity.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website, product pages, images, descriptions, branding, or services without written permission from Lunaliame.

3. Product Information

Lunaliame makes every effort to provide accurate product details, including descriptions, materials, images, prices, availability, sizes, colors, and care instructions. However, small differences may occur due to screen settings, lighting, manufacturing variations, or product updates.

Product images are used to help customers understand the look and style of each item. Actual product colors, packaging, size perception, or finish may vary slightly.

We reserve the right to update, change, remove, or discontinue any product at any time without prior notice.

4. Prices and Availability

All prices are listed on our website and may change without notice. We may update prices, discounts, product availability, collections, or promotions at any time.

If a product becomes unavailable after an order is placed, we may contact you with a replacement option, delay notice, or refund.

We are not responsible for typographical errors, pricing mistakes, system errors, or outdated product information. If an error affects your order, we reserve the right to correct it or cancel the order.

5. Orders and Payments

When you place an order, you agree to provide accurate billing, shipping, and contact information. Incorrect or incomplete information may delay order processing or delivery.

All payments must be completed through the payment methods available at checkout. Orders are processed only after payment has been successfully confirmed.

We may cancel or refuse an order if we detect suspicious activity, payment issues, incorrect customer information, unusual order behavior, or violation of our policies.

6. Shipping and Delivery

Shipping times, processing times, and delivery estimates are provided for customer convenience. These times may vary depending on order volume, carrier delays, destination, customs checks, weather conditions, holidays, or other circumstances outside our control.

Once an order has been shipped, delivery is handled by the carrier. Lunaliame is not responsible for delays caused by shipping providers, incorrect addresses, missed deliveries, or local delivery issues.

Customers are responsible for ensuring that the shipping address is complete and correct before placing an order.

7. Returns and Refunds

Returns, refunds, and exchanges are handled according to our Refund Policy. Before sending any item back, customers must contact us for return instructions.

Items returned without approval may not be accepted. Products must meet the return conditions stated in our policy, including condition, timing, packaging, and proof of purchase requirements.

Refunds may take time to appear depending on your bank, payment provider, or card issuer.

8. Product Use and Care

Our kitchen products are designed for normal household use unless otherwise stated. Customers are responsible for following product care instructions, safety guidelines, and proper usage recommendations.

Lunaliame is not responsible for damage caused by misuse, improper cleaning, incorrect handling, accidental damage, normal wear and tear, or failure to follow care instructions.

9. Third-Party Services and Links

Our website may include links, payment services, shipping tools, apps, or third-party platforms that help us operate our store. These third-party services may have their own terms, privacy policies, and practices.

We are not responsible for third-party websites, services, content, errors, delays, or actions. Customers should review third-party policies before using their services.

10. Customer Content and Feedback

If you send us reviews, feedback, messages, suggestions, images, or other content, you agree that we may use that content to improve our store, customer service, products, or marketing, unless prohibited by law.

You agree not to submit content that is false, harmful, abusive, illegal, misleading, offensive, or violates the rights of another person or business.

11. Personal Information

Your submission of personal information through our store is handled according to our Privacy Policy. By using our website, you agree that your information may be collected and used as described in that policy.

We use customer information to process orders, provide support, improve our store, and communicate about purchases or service requests.

12. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors related to product descriptions, prices, promotions, shipping information, availability, images, or other content.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.

13. Prohibited Uses

You may not use our website or services:

• For illegal or unauthorized purposes

• To violate any laws or regulations

• To submit false or misleading information

• To upload viruses, malware, or harmful code

• To interfere with website security or operation

• To collect personal information from others

• To spam, scam, phish, scrape, or misuse our website

• To violate intellectual property rights

• To harass, abuse, insult, harm, or discriminate against others

We reserve the right to suspend or terminate access to our services if these rules are violated.

14. Limitation of Liability

Lunaliame provides this website and its services on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

To the maximum extent permitted by law, Lunaliame shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

This does not limit any rights customers may have under applicable consumer protection laws.

15. Indemnification

You agree to indemnify and hold Lunaliame harmless from any claims, damages, losses, liabilities, or expenses resulting from your violation of these Terms, misuse of our website, violation of laws, or infringement of any third-party rights.

16. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining sections will still remain valid and enforceable.

17. Changes to These Terms

We may update or change these Terms of Service at any time by posting a revised version on this page. It is your responsibility to review this page periodically.

Your continued use of our website after changes are posted means that you accept the updated Terms.

18. Contact Information

For questions about these Terms of Service, orders, products, shipping, returns, refunds, or customer support, please contact us:

Store Name: Lunaliame
Email: support@lunaliame.com
Phone: [Add your phone number here]
Business Address: 40 Nicholson St, Essendon VIC 3040, Australia

We recommend including your order number, full name, and the email address used at checkout so we can assist you faster.

Please contact us before returning any product. Return instructions and the correct return address will be provided by our customer support team after your request is reviewed.

Thank you for choosing Lunaliame.