Return & Refund Policy

At Lunaliame, customer satisfaction is important to us. We want you to feel confident when shopping for our kitchen products. If something is not right with your order, our support team is here to help find a fair solution.

1. Return Window

You may request a return within 60 days from the delivery date.

To be eligible for a return, your request must be submitted within this period and the item must meet the conditions listed in this policy.

2. Return Eligibility

We accept returns for both defective and non-defective products.

Eligible return items may include:

• New products

• Slightly used products

• Defective items

• Damaged items

• Incorrect items received

• Products that do not meet your expectations

Returned items should include the original packaging, accessories, manuals, and any included parts whenever possible.

3. How to Request a Return

Before sending anything back, please contact our customer support team first.

Email: support@lunaliame.com

When contacting us, please include:

• Your full name

• Order number

• Email address used at checkout

• Product name

• Reason for the return

• Photos if the item is damaged, defective, or incorrect

Please do not return any product without contacting us first. Our team will review your request and provide the correct return instructions.

4. Return Instructions

Once your return request is approved, we will send you the next steps.

Returns may be completed by mail, drop-off location, or another approved return method depending on your order and location.

If you are returning an item by mail, we recommend using a trackable shipping method. A valid tracking number may be required so we can confirm that the item was returned.

5. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Send us clear photos of the item, packaging, and the issue. After reviewing your request, we may offer a replacement, refund, or another suitable solution.

In some cases, you may not need to return the item if the issue is clearly confirmed through photos.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are usually processed within 7 business days after inspection. Please note that your bank, card issuer, or payment provider may take additional time to post the refund to your account.

If approved, your refund will be issued to the original payment method used at checkout.

7. Shipping and Handling Fees

When a return is approved, eligible refunds may include the original order amount and applicable original shipping or handling fees.

Return shipping instructions will be provided by our customer support team after your request is reviewed.

8. Restocking Fees

Lunaliame does not charge restocking fees for approved returns.

9. Exchanges

If you would prefer a replacement instead of a refund, please contact us. Exchanges may be available depending on product availability and the condition of the item.

If the replacement item is unavailable, we may offer a refund or another suitable solution.

10. Return Address

Please contact us before returning any product. The correct return address and return instructions will be provided after your request is approved.

Do not send products to an address without approval, as unauthorized returns may not be accepted.

11. Contact Information

For return requests, refund questions, damaged items, incorrect orders, or general support, please contact us:

Store Name: Lunaliame
Email: support@lunaliame.com
Phone: [Add your phone number here]
Business Address: 40 Nicholson St, Essendon VIC 3040, Australia

Please include your order number and the email address used at checkout so we can assist you faster.

Thank you for shopping with Lunaliame.