FAQ'S

Frequently Asked Questions

Find quick answers about Lunaliame orders, shipping, delivery, returns, payments, product care, and customer support.

Orders & Payments

What payment methods do you accept?
We accept the secure payment methods displayed at checkout. Available options may include major credit cards, debit cards, and other supported payment methods.
What currency are prices shown in?
All prices on Lunaliame are listed in Australian Dollars (AUD), unless otherwise stated.
Is my payment information secure?
Yes. Lunaliame uses secure checkout technology, and payments are processed through trusted third-party payment providers. We do not store your full credit card or debit card details. You can read more in our Billing Terms & Payment Security.
Can I change or cancel my order after placing it?
Please contact us as soon as possible through our Contact Page. If your order has already started processing or has shipped, changes may no longer be possible.

Shipping & Delivery

Where do you ship?
We currently ship orders across Australia. At this time, we do not offer international shipping. For full details, please visit our Shipping & Delivery Policy.
How much does shipping cost?
We offer Free Standard Shipping on all orders across Australia.
How long does delivery take?
Handling time is usually 1–3 business days, Monday to Friday. Transit time is usually 4–7 business days, Monday to Friday. Public holidays and carrier delays may affect delivery times.
What is your order cut-off time?
Our daily order cut-off time is 11:00 PM AEST. Orders placed before this time begin processing on the same business day. Orders placed after this time begin processing on the next business day.
How can I track my order?
Once your order has shipped, you will receive a tracking email. Please allow up to 48 hours for tracking information to update after your tracking number has been issued.
My order has not arrived. What should I do?
If your order has not arrived within 20 days, please contact us through our Contact Page or email us at contact@lunaliame.com. Please include your full name, order number, and the email address used at checkout.

Returns & Refunds

Do you accept returns?
Yes. We accept returns within 30 days of delivery, as long as the item is unused, in its original condition, and returned with its original packaging. For full details, please visit our Return & Refund Policy.
What should I do if my item arrives damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging. Our support team will review the issue and help you with the next steps.
How long does a refund take?
Once a refund is approved and processed, it may take additional time for your bank, card issuer, or payment provider to make the funds available in your account. Please review our Return & Refund Policy for more information.

Products & Care

What type of products does Lunaliame sell?
Lunaliame offers practical kitchen products for everyday cooking, food storage, meal prep, baking, and countertop organization.
How should I care for my kitchen products?
Care instructions may vary by product. Please follow any care information listed on the product page or included with the item. Proper use and cleaning help keep your kitchen products in good condition.
Are product colors and photos always exact?
We work to display product images and details as accurately as possible. However, colors, finishes, and appearance may vary slightly due to lighting, screen settings, and product updates.

Policies & Support

Where can I read your store policies?
You can review our main policies here:

Terms of Service
Privacy Policy
Return & Refund Policy
Shipping & Delivery Policy
Billing Terms & Payment Security
Wholesale Policy
How do I contact customer support?
You can contact us through our Contact Page or by email at contact@lunaliame.com. Please include your order number and the email address used at checkout so we can assist you faster.

Still Need Help?

Our customer support team is here to assist you with orders, shipping, returns, payments, and product questions.

Contact Page: https://www.lunaliame.com/pages/contact

Email: contact@lunaliame.com

Address: 109 High St, Northcote VIC 3070, Australia

Website: www.lunaliame.com