Billing Policy

At Lunaliame, we want every payment and order process to be clear, secure, and easy to understand. This Billing Policy explains how payments, billing details, order verification, taxes, refunds, and payment issues are handled when you shop with us.

1. Accepted Payments

We accept the payment methods displayed at checkout. Available payment options may include major credit cards, debit cards, and other secure payment methods supported by our checkout provider.

All payments must be successfully authorized before an order can be processed.

2. Billing Information

When placing an order, you agree to provide accurate, complete, and current billing information.

This may include:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment details

• Any other information required to complete the order

Incorrect or incomplete billing information may delay order processing or result in order cancellation.

3. Payment Authorization

By submitting payment information at checkout, you confirm that you are authorized to use the selected payment method.

Once your payment is approved, your order will begin processing according to our shipping and handling timeframes.

If your payment is declined, your order will not be completed until a valid payment method is provided.

4. Currency

All prices displayed on our website are shown in Australian Dollars (AUD) unless otherwise stated.

If your payment provider or bank uses a different currency, additional conversion fees or international transaction fees may apply. These fees are charged by your bank or payment provider, not by Lunaliame.

5. Taxes and Charges

Applicable taxes, duties, or fees may be calculated and displayed at checkout where required.

Customers are responsible for reviewing the full order total before completing payment.

6. Order Verification

For customer protection and fraud prevention, we may review certain orders before processing them.

We reserve the right to request additional information, verify billing details, limit quantities, refuse an order, or cancel an order if we believe the transaction is suspicious, unauthorized, incomplete, or violates our policies.

If we make a change to your order or cancel it, we may contact you using the email address or contact details provided at checkout.

7. Failed or Declined Payments

If your payment is declined, failed, reversed, or flagged by the payment provider, your order may be delayed or cancelled.

Lunaliame is not responsible for fees charged by your bank, card provider, or payment provider due to declined payments, overdrafts, chargebacks, currency conversion, or failed transactions.

8. Order Confirmation

After placing an order, you should receive an order confirmation email.

If you do not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, contact us with the email address used at checkout so we can help locate your order.

9. Pricing Errors

We make every effort to keep our prices accurate and updated. However, errors may occasionally occur.

If a product is listed at an incorrect price due to a technical error, typographical mistake, or system issue, we reserve the right to correct the error, cancel the order, or contact you with updated order information.

10. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank, card issuer, or payment provider. Once a refund has been issued by Lunaliame, it may take additional time for the funds to appear in your account.

For full details about returns and refunds, please review our Return & Refund Policy.

11. Chargebacks and Payment Disputes

If you have a problem with an order, payment, refund, or delivery, please contact us first so we can help resolve the issue.

Opening a chargeback or payment dispute without contacting us may delay the resolution process. We may provide order records, tracking details, communication history, and payment information to the payment provider if a dispute is opened.

12. Contact Information

For billing questions, payment issues, order verification, refunds, or customer support, please contact us:

Store Name: Lunaliame
Address: 109 High St, Northcote VIC 3070, Australia
Phone: [Add your phone number here]
Email: contact@lunaliame.com

Please include your order number, full name, and the email address used at checkout so we can assist you faster.